Refund and Returns Policy

Last updated: 7 November 2026

Number plates

Every number plate we make is made to order with your registration and the options you choose, so we can’t take plates back or refund them if you change your mind. You can cancel a plate order for a full refund up until we start making it: just contact us as soon as possible.

Holders, fitting kits and other products

Products that aren’t made to order (plate holders, fitting kits, cleaning products and accessories) can be returned within 14 days of delivery if you change your mind. Let us know within 14 days, then send them back unused and in their packaging within a further 14 days. We will refund the item price and the standard delivery charge within 14 days of getting them back. Return postage is paid by you.

Faulty, damaged or wrong items

If anything arrives faulty, damaged or not as you ordered, email info@perfectplatez.ie or WhatsApp 083 424 1190 with your order number and a photo. We will remake or replace it free of charge, or refund you, as you are entitled to under the Consumer Rights Act 2022. This doesn’t cover mistakes in the details entered when ordering, damage during fitting or normal wear.

Partial refunds

If an order is changed after it is placed (for example an option we can’t make), we may refund the difference.

When you’ll get your money

Refunds go back to the card or account you paid with. They usually show within 5 to 10 working days, depending on your bank. If one hasn’t arrived after that, check with your bank, then contact us.